Risks, Safety and Health While on Tour
There are inherent risks with traveling in general. Travel may include going to locations that are far from medical care or that have different cultural standards that may feel/appear less safe than at home where certain things can be expected. Bellbird Tours makes every effort to notify participants, mainly through the General Information for a specific tour as well as directly when our group meets up with our guides, of anything in particular they should be aware of in order to help our clients feel more comfortable while on tour. Tour participants are also encouraged to research their area of interest and where their tour is going in order to have a better understanding of the location, terrain, cultural standards, etc. During a trip to a destination such as this and on a tour of this nature, certain risks and dangers may be involved, including but not limited to riverboat travel, hiking over slippery, muddy trails and rocky trails and underdeveloped areas, the forces of nature, and accident or illness in remote areas without means of rapid evacuation or availability of medical supplies and facilities. You are voluntarily participating in these activities with the knowledge of the element of risk dangers involved and agree to assume any and all risks. The enjoyment of a trip of adventure travel is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work and these inherent risks contribute to such enjoyment, being a reason for your participation.
Terms and Conditions of Booking http://www.bellbirdtours.com/terms-and-conditions/
Bellbird Tour Calendar 2023-2023 http://www.bellbirdtours.com/calendar/
1. How do I book a tour?
You can check availability of seats on your chosen tour here. Then, simply book online here.
The deposit required for new tour bookings is the usual 20%. Deposits are subject to our usual terms and conditions which can be found here. In summary, in almost all circumstances your deposit is fully refundable (minus a small admin fee) should you decide to cancel up to 60 days before departure.
2. Do I need to be fully vaccinated against COVID-19 to travel?
You will be required to be fully vaccinated against Covid-19 with a vaccine recognised by the Australian Government, to participate in our tours. In addition, all states & territories require travellers to be vaccinated to enter.
3. What else do I need to do before I can start the tour?
You will be emailed out a covid-19 declaration form which you will need to complete and submit no more than 24 hours prior to the start of your tour.
You will need to do a self (RAT) test no more than 24 hours prior to the start of your tour, and make a binding declaration of the result. This declaration forms part of the covid form we ask you to complete just prior to your tour. Some states may require a RAT or PCR test as a condition of entry. Of course we accept these instead of your own test, as long as they are not older than 24 hrs.
4. What if I get COVID-19 just prior to or during my trip?
Despite there not being a requirement to self-isolate any longer, if you contract covid-19 within 5 days of the start of the tour you are not allowed to participate. If you need to change or cancel a booking due to a medical issue such as contracting COVID-19, then standard cancellation fees apply (see below). We strongly recommend you purchase Travel Insurance to cover you for any unforeseen changes. From around 5 days after contracting COVID-19 you are generally considered “non-infectious”. If you test positive during the tour we will assess the situation and make a decision on your continued participation or otherwise, and comply with the relevant local health directions in force at the time. Any costs associated with your being unable to continue your tour will be at your own expense. Again, we strongly encourage you to take out appropriate travel insurance.
5. Where can I get my Travel Insurance?
More and more insurance companies offer policies that covers COVID-19 related expenses; these include Covermore, Travel Insurance Direct and Fastcover. However, there are more and we recommend you shop around to find a travel insurance policy that best suits your needs.
6. What if border closures or other government-imposed restrictions are in place at the time of travel that prevent my group from traveling?
If your tour can’t proceed due to government-imposed restrictions and we are unable to reschedule the tour, we are required to provide a credit voucher to the value of all of your payments to date. This will be valid for the next 2 years to use against re-booking the same tour or a different one. Credit Vouchers are non-transferable and will be emailed to you upon request. Please note that as of 2022 it appears that some accommodation providers have implemented non-refundable deposits and if your tour includes one of these and we are unable to extract a refund from them then we will have to deduct a proportional cost from your payment. In any case, we will always contact you to discuss your options.
7. How will I know if my tour is going ahead?
We will not cancel or postpone your tour bookings without telling you but if there is uncertainty we will assess whether or not your tour can go ahead from 4 to 2 weeks before you are due to start your tour and get in touch with you at that point, if not before. If roads, accommodation and cafes and restaurants are closed, there is a ban on all but essential travel or a ‘lockdown’ we will need to cancel or postpone your tour. We will however do our best to make your tour work if it’s possible for you to travel here and bird with us under the latest Government advice and instructions. We will implement certain practical changes to the tour to comply with social distancing requirements and other health where possible to do so. We will communicate with you about the status of your tour in the lead-up to the departure.
8. Will you take RAT tests of tour participants and staff?
You are required to take a Rapid Antigen Test (RAT) 24 hours or less before the start of the tour and report on the result on an online form that we will email you at the time. Our tour leader(s) and/or guide(s) do the same. Should the need arise, we may take RATs during the tour. Please bring your own RATs, and be familiar with its use. We may also take body temperature readings with a non-contact scanner.
8. Are masks required on board the tour vehicle?
Masks are optional on board the tour vehicle. Please feel free to wear them for your and others’ safety and comfort. Should you choose not to wear a mask please respect the choice of those that do.
9. My balance is due, do I have to pay it now or can I wait until closer to departure?
Per the terms of your booking, your balance is due 60 days prior to departure. In order for us to continue to hold your arrangements, payment of balance must be made when due.
10. I don’t wish to proceed, can I cancel my booking?
If you wish to cancel your booking standard cancellation fees will apply per below:
More than 60 days before departure………………….No loss of deposit (admin fee will be charged)
60 days or less before departure………………..Loss of deposit
What we have seen throughout this pandemic is that advice and restrictions change on a regular basis, and we ask that you stay up to date with current travel advice via the the relevant government website, found here.
For full details on all of the above and more, please refer to our Terms and Conditions
Thanks for helping us keep our travel COVIDSafe and we look forward to welcoming you on board!